Frequently Asked Questions

Thank you for visiting Enchantress Collective.

We've gathered answers to some of the questions we are most often asked. If you cannot find the information you are looking for, please feel free to contact us and we will be happy to assist.

Orders & Shipping

Where do you ship?

We currently ship Australia-wide and to New Zealand.

As Enchantress Collective grows, we look forward to expanding our shipping destinations in the future.

How long will my order take to be dispatched?

Orders are typically processed and dispatched within 2–3 business days.

During busy periods, collection launches, sales events or holiday seasons, processing times may occasionally be longer. If significant delays occur, we will keep you informed.

Which shipping carrier do you use?

Most orders are shipped via Australia Post.

For larger, heavier or more fragile items, we may work with an alternative shipping provider to ensure your order is transported safely and arrives in the best possible condition.

Once your order has been dispatched, you will receive tracking information via email so you can follow its journey.

Can I collect my order locally?

Yes.

Local collection is available by appointment only.

Once your order is ready, we will contact you to arrange a suitable collection time and provide collection details.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Products

Are your crystals and gemstones natural?

Where stated in the product description, our crystals and gemstones are natural specimens selected for their beauty, individuality and character.

We carefully curate our collections and strive to provide accurate descriptions and photographs for every item.

Will my crystal look exactly like the photograph?

Many of our products are created from natural materials and no two pieces are exactly alike.

Variations in colour, pattern, shape, inclusions and texture are a natural part of crystals, minerals and gemstones and contribute to their unique beauty.

Will I receive the exact crystal shown in the photograph?

For one-of-a-kind specimens, the exact piece shown will be supplied.

For items sold as a collection, assortment or product range, you will receive a carefully selected piece of similar quality and character.

Any product listing that features an exact individual specimen will clearly state this within the product description.

What are inclusions and natural fractures?

Inclusions, natural fractures, growth lines, matrix material and surface variations occur naturally during the formation of crystals and minerals.

These characteristics are not considered faults and are often valued as part of a specimen's individuality and beauty.

Are your products ethically sourced?

We are committed to thoughtful sourcing and work with suppliers who share our values of quality, authenticity and responsible business practices.

As our collections continue to grow, we remain committed to making considered sourcing decisions wherever possible.

Jewellery

What materials are used in your jewellery?

Material information is provided within individual product descriptions.

Where applicable, details regarding sterling silver, gemstones and other materials will be clearly listed.

How do I care for my jewellery?

To help preserve the beauty of your jewellery, we recommend storing pieces in a dry place and avoiding exposure to water, perfumes, lotions and harsh chemicals.

A dedicated Jewellery Care Guide is available on our website.

Gift Giving

Can I send an order directly to someone as a gift?

Yes.

Simply enter the recipient's shipping details at checkout and we will send the order directly to them.

Do you offer gift wrapping?

Yes.

Gift wrapping is available for customers wishing to send a thoughtful gift directly to a recipient.

Where available, gift wrapping options can be selected during the checkout process.

Will pricing information be included in gift orders?

No.

When an order is being sent directly as a gift, we do not include invoices, receipts or pricing information within the parcel.

Can I include a gift message?

Where available, gift message options will be provided during checkout.

Returns & Refunds

Do you offer refunds for change of mind?

No.

We do not offer refunds, exchanges or store credit for change of mind purchases.

We encourage customers to read product descriptions carefully and contact us with any questions before purchasing.

What if my order arrives damaged or incorrect?

If your order arrives damaged, faulty, incorrect or does not match its description, please contact us as soon as possible.

We may request photographs and additional information so we can assist in resolving the issue.

Further information can be found in our Returns & Refunds Policy.

Can I return earrings?

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they are faulty or do not meet a consumer guarantee under Australian Consumer Law.

If you believe there is an issue with your order, please contact us and we will be happy to assist.

Mindfulness & Spiritual Products

Do crystals have healing properties?

Many crystals have long histories of cultural, spiritual and symbolic significance.

Any information provided by Enchantress Collective is intended for educational and inspirational purposes only.

Our products are not intended to diagnose, treat, cure or prevent any medical condition and should not replace professional medical advice.

What do you mean by intentional living?

Intentional living is about making thoughtful choices that support wellbeing, creativity, mindfulness and meaningful everyday experiences.

At Enchantress Collective, we believe that beautiful objects can become part of personal rituals, creative practices and moments of reflection.

Wholesale Enquiries

Do you offer wholesale opportunities?

Yes.

Enchantress Collective offers wholesale opportunities for selected product collections, including Enchantress Designs Jewellery.

Wholesale applications are available to registered Australian and New Zealand businesses.

How do I apply for a wholesale account?

Businesses interested in becoming a wholesale partner are invited to contact us through our Wholesale Enquiries page.

We are always pleased to connect with retailers and businesses that share our appreciation for quality, craftsmanship and thoughtfully curated products.

Do you have minimum order requirements?

Wholesale terms, pricing and minimum order requirements will be provided to approved wholesale partners upon application.

Contact Us

How can I get in touch?

If you have any questions, we would love to hear from you.

Please visit our Contact page or email us directly and we will do our best to assist.

Thank you for visiting Enchantress Collective.

Curated for Intentional Living.