Contact information

We'd Love to Hear From You

At Enchantress Collective, we believe meaningful connections begin with conversation.

Whether you have a question about a product, need assistance with an order, would like help choosing a meaningful gift, are interested in collaborating, or simply wish to reach out, we are always happy to hear from you.

Enchantress Collective was created as a place where beautiful things, meaningful ideas and genuine connection come together, and we value every opportunity to connect with our community.

How Can We Help?

We welcome enquiries regarding:

  • Product information and recommendations

  • Crystals, minerals and gemstones

  • Enchantress Designs jewellery

  • Dreamcatchers and artisan creations

  • Orders and delivery enquiries

  • Wholesale and stockist opportunities

  • Collaborations and partnerships

  • Supplier enquiries

  • Journal content and community initiatives

  • Gift ideas and special occasions

  • General questions about Enchantress Collective

If you're unsure where to begin, simply send us a message and we'll do our best to help.

Contact Information

General Enquiries

For questions about products, gifting, collaborations, wholesale opportunities, supplier enquiries or general enquiries:

jen@enchantresscollective.com.au

Orders & Customer Support

For enquiries regarding existing orders, shipping, delivery, returns or local collection:

orders@enchantresscollective.com.au

Response Time

We aim to respond to all enquiries within 1–2 business days.

At this time, Enchantress Collective provides customer support via email. This allows us to respond thoughtfully, maintain accurate records of enquiries and provide the best possible assistance.

Based in the Southern Highlands

Enchantress Collective is proudly based in the beautiful Southern Highlands of New South Wales, Australia.

Surrounded by rolling countryside, changing seasons, gardens, historic villages and the natural beauty of the region, the Southern Highlands provides much of the inspiration behind the Enchantress philosophy of intentional living, curiosity, connection and finding beauty in everyday moments.

While we operate primarily online, every order is carefully prepared and dispatched from our Southern Highlands base.

Online Orders

If your enquiry relates to an existing order, please include your order number where possible.

Providing your order number helps us locate your information quickly and provide assistance more efficiently.

Wholesale & Stockist Enquiries

We welcome enquiries from boutiques, gift stores, wellness spaces and aligned retailers interested in stocking selected Enchantress Collective products.

If you would like to explore wholesale opportunities, please contact us with information about your business, location and the collections you are interested in.

We are particularly interested in building relationships with businesses that share our values of quality, authenticity, thoughtful living and meaningful customer experiences.

Wholesale Enquiries: jen@enchantresscollective.com.au

Collaborations & Joining the Collective

The Enchantress Collective has always been envisioned as more than a store.

It is a gathering place for beautiful things, meaningful ideas, creativity, learning and connection.

We welcome conversations with artisans, makers, creators, writers, educators, suppliers and aligned businesses who share our values and philosophy.

Whether you create handcrafted products, offer unique materials, contribute educational content, facilitate meaningful experiences or simply feel there may be a natural alignment with the Collective, we would love to hear from you.

We are particularly drawn to collaborations that celebrate:

  • Creativity and craftsmanship

  • Ethical and thoughtful sourcing

  • Curiosity and lifelong learning

  • Community and connection

  • Personal growth and intentional living

  • Beauty with meaning

Not every opportunity will be the right fit, but we are always open to genuine conversations and exploring possibilities.

Collaboration Enquiries: jen@enchantresscollective.com.au

Because sometimes the most meaningful things begin with a simple introduction.

Local Collection

Local collection is available by appointment only.

If you have selected local collection at checkout, we will contact you once your order is ready to arrange a suitable collection time and provide collection details.

Please wait until collection arrangements have been confirmed before attending.

Connect With the Collective

You can also follow Enchantress Collective on social media for:

  • New arrivals

  • Journal articles

  • Behind-the-scenes moments

  • Community updates

  • Inspiration for intentional living

Facebook • Instagram • Pinterest

Join The Enchantress Circle

The Enchantress Circle is our community for curious minds, lifelong learners and thoughtful souls.

Members receive:

  • Journal reflections

  • New discoveries

  • Behind-the-scenes stories

  • Community updates

  • Inspiration for intentional living

If you feel drawn to the values of the Collective, we invite you to join us.

A Final Note

Whether you are visiting for the first time or have been part of the Collective for years, we are grateful that you are here.

Thank you for supporting a small Australian business built on curiosity, creativity, connection and a love of beautiful things with meaning.

We look forward to hearing from you.

With gratitude,

The Enchantress Collective

A place where beautiful things, meaningful ideas and genuine connection come together.

Awaken Your Magic • Live Intentionally • Be Enchanted