Shipping Information

Thank you for choosing Enchantress Collective.

Every order is carefully wrapped in tissue, protective packaging and ribbon, sealed with care, and includes printed care instructions where applicable. Your treasures should feel like a gift from the moment the parcel opens.

Shipping Locations

We currently ship Australia-wide and to New Zealand.

As Enchantress Collective grows, we look forward to expanding our shipping destinations in the future.

Order Processing

Orders are packed and posted within 1–2 business days. Delivery time after that is Australia Post's estimate, generally 3–5 business days within Australia and 5–8 business days to New Zealand, with longer times to WA, NT and regional areas.

Orders placed on weekends or public holidays will be processed on the next available business day.

During peak periods, new collection launches or holiday seasons, processing times may be slightly extended. If this occurs, we will communicate any significant delays as soon as possible.

Shipping Carrier

All orders are shipped via Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Costs

Shipping is calculated by the weight of your parcel, so you only pay what it actually costs to send.

Within Australia: $11 up to 150g, $13 up to 350g, $16 up to 1kg, and $22 for anything heavier. Free shipping on orders over $150.

To New Zealand: $20 up to 150g, $24 up to 350g, $30 up to 1kg, and $38 for anything heavier. Free shipping on orders over $250.

Stickers and bookmarks post as a letter, $2 within Australia and $6.50 to New Zealand.

Your exact shipping cost is shown at checkout before you pay, with no surprises after.

Local Collection

Local collection is available by appointment only.

Once your order is ready, we will contact you to arrange a suitable collection time and provide collection details.

Please wait until you receive confirmation before attending for collection.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your parcel through the Australia Post tracking system.

Incorrect Shipping Details

Please ensure all shipping information is entered accurately when placing your order.

Enchantress Collective cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

Lost or Delayed Parcels

While we take great care in preparing and dispatching every order, delivery services are managed by third-party carriers.

If your parcel appears delayed or cannot be located, please contact us and we will do our best to assist in working with Australia Post to resolve the issue.