Terms of Service

Last updated: June 2026.

Welcome to Enchantress Collective.

By accessing or using our website, purchasing products from us, or interacting with our services, you agree to be bound by these Terms of Service. These terms are designed to create a fair and transparent experience for everyone who visits, shops with or engages with our community.

If you do not agree with these terms, please discontinue use of the website.

About Enchantress Collective

Enchantress Collective is an Australian business dedicated to curating beautiful, meaningful and thoughtfully selected products that inspire intentional living, creativity, connection and personal growth.

Throughout these Terms of Service, "we", "us" and "our" refer to Enchantress Collective.

Use of Our Website

By using this website, you agree to:

Use the website for lawful purposes only.
Provide accurate information when placing orders or creating accounts.
Refrain from engaging in activities that may disrupt, damage or interfere with the operation of the website.
Respect the intellectual property and content published on the website.

We reserve the right to suspend or restrict access to any user who breaches these terms or engages in unlawful activity.

Product Information

We strive to ensure that all product descriptions, images, pricing and information are accurate and up to date.

Many of our products are handmade, artisan-created or formed by nature. As a result, variations in colour, size, shape, texture, pattern and natural characteristics may occur.

While we make every effort to accurately represent our products, slight variations between photographs and the item received should be expected and are not considered defects.

We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

Pricing & Availability

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Product availability is subject to change without notice.

We reserve the right to:

Modify pricing at any time.
Limit quantities available for purchase.
Discontinue products without notice.
Cancel orders where pricing or product information has been published in error.

If an order is affected by an error, we will contact you as soon as possible to discuss available options.

Orders & Payment

When placing an order, you agree that:

The information you provide is accurate and complete.
You are authorised to use the payment method provided.
Payment must be received before products are dispatched.

Once an order has been placed, you will receive an order confirmation. This confirmation does not constitute acceptance of the order. We reserve the right to decline or cancel orders where necessary.

Shipping & Delivery

Shipping information, estimated delivery times and related terms are outlined in our Shipping Policy.

While we aim to dispatch orders promptly, delivery timeframes are estimates only and may be affected by circumstances outside our control.

We are not responsible for delays caused by postal services, couriers, customs processes or other third-party providers.

Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Please refer to our Returns & Refunds Policy for information regarding faulty products, consumer guarantees and return eligibility.

Nothing in these Terms of Service excludes or limits any rights available to consumers under Australian Consumer Law.

Intellectual Property

All content published on this website, including but not limited to:

Logos
Branding
Product descriptions
Photography
Graphics
Written content
Journal articles
Educational resources

remains the property of Enchantress Collective or its content creators and is protected by applicable copyright and intellectual property laws.

Content may not be copied, reproduced, distributed or used without prior written permission.

Educational & Informational Content

The Enchantress Journal, product information, educational articles and other content published on this website are provided for general informational and educational purposes only.

Any information relating to crystals, gemstones, symbolism, traditions, folklore or historical uses is provided as educational content and should not be interpreted as medical, psychological, financial or professional advice.

We encourage customers to seek appropriate professional advice where required.

Limitation of Liability

To the maximum extent permitted by law, Enchantress Collective will not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Third-Party Links

Our website may contain links to third-party websites, resources or services.

These links are provided for convenience only. We are not responsible for the content, policies or practices of third-party websites and encourage users to review their terms and privacy policies independently.

Privacy

Your privacy is important to us.

Our collection, use and storage of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website functionality, legal requirements or services.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

We are always happy to assist and believe that open communication helps create a positive experience for everyone within the Enchantress Collective community.